FAQ Taalcentrum Kookoovaja

Corona related

Course application

When do the new courses start?

New courses start in September, January and April. For more information on our academic calendar, see our practical information page.

Intensive Dutch courses, Conversation Dutch, and Dutch midday courses might start at different dates, which are announced in advance on our website. Stay tuned!

How do I apply for a course?

You can apply online here. Also, on every course-page, there is an “apply now” button, which directs you to the application form.

After submitting your application we’ll contact you to arrange a free intake meeting with your prospective teacher, during which you can learn about the course, discuss your needs and goals, find out what your level is in order to be placed in an appropriate group.

I would like to meet you, when is your open day?

We have three Open Days a year, and our teachers are looking forward to meeting you, offering you drinks and snacks, answering any questions you may have about our courses and finding out what you need! You can find the specific dates on the practical information page.

I can’t make it to your open day, what now?

If you can’t make it to the next Open Day, you can fill in the application form and we’ll contact you to arrange a free intake meeting with your prospective teacher, during which you can learn about the course, discuss your needs and goals, find out what your level is in order to be placed in an appropriate group.

What happens after I apply?

After you fill in the application form, you can expect the following:

  • First, we send you a message that we received your application. 
  • Then, we’ll contact you to arrange a free intake meeting with your prospective teacher. 
  • Following the meeting you will be placed in a suitable group.
  • Afterwards -once you’ve been placed in a group- your teacher will confirm your placement via email and provide you with information on course material and schedule. 
  • Within a week after your course starts you will receive an email with the invoice for the course and instructions on how to pay online.

I applied but didn’t get a confirmation, what now?

Did you check your spam? Not there? Oops, something went wrong. Please send us an email or give us a call 06 448 36 442.

How do I find the right level?

If you are in doubt, we can find out together which level is most suitable for you! After you fill in the application form, we’ll contact you to arrange a free intake meeting with your prospective teacher. In that meeting the teacher will ask you various questions and/or ask you to take a short test which will determine your level. After that meeting, your teacher can place you in an appropriate group.

What is the meaning of A1, A2, B1 and B2 in the course descriptions?

In our course descriptions, we use the codes of the Common European Framework of Reference for Languages. According to this framework, A1 and A2 stand for Basic User and B1 and B2 stand for Independent User. For more information on the Common Reference Levels, check the website of the Council of Europe.

I don’t speak Dutch, can I participate?

Yes! In class we try to use the target language as much as possible. Besides that, all our teachers are equipped to teach from Dutch and from English to the target language. Let’s do this!

Time and place

Where will my course take place?

Taalcentrum Kookoovaja has two physical locations in Utrecht. You can find out more about our locations here.

Currently we also offer courses online.

On which day and what time is the course?

The exact day and time of each course is decided at the beginning of each block based on the students’ and teachers’ availability. Mainly on weekdays, with exception of intensive courses.

We offer Dutch courses in the morning, midday and evening. For those who work during office hours, we start after 17:00 and alternate start times every week: one week you have class at 17:15 and the other at 19:30. For those who are not tied to an office job, we also offer morning and midday classes.

English, Modern Greek, Italian, Romanian, and French courses take place in the evenings at 17:15-19:15 or 19:30-21:30.

How long is each class?

With 3-8 students a class lasts two hours. 

Classes in small groups with up to two students last 1,5 hours.

How often per week do I take a class?

Regular is once per week, a two hour class. Some courses we also offer (semi)intensive. Semi-intensive is twice per week, a two-hour class. Intensive is 2-3 days per week, 4 hours per day.

When are the vacations scheduled?

Please see our practical page for this years’ scheduled vacations.

Course information

What do I do in class?

Smile! Ok, let’s see; Each teacher has their own structure and different way to deal with the materials at hand. We all have two things in common: we create a safe environment where you feel comfortable to speak, learn from each other and show interest in one another. We focus on speaking exercises and vocabulary (and we expect that students prepare at home for these activities).

How many classmates are in my class?

Dutch: between 4-8 students.

English, French, Modern Greek, Italian, Romanian: 3-6 students.

Can I take a private class with you?

When we write ‘on request’, that is possible! But we would like to point out that we offer classes in small groups. In our classroom you can expect personal attention and care for each student. Teaching in small classes ensures that we can tailor to your individual needs, give you immediate feedback and create a strong bond between you, your classmates and your teacher. 

Me and my partner would like to form a group together, can you help us?

Dutch classes are solely given in groups of 4-8 students. English, French, Modern Greek, Italian and Romanian can start from 2 students, but this is open for other students to join.

Sunday sessions

What is a sunday session?

Sunday Sessions are cultural activities that allow you to learn more about the culture you are interested in and/or to practice the language you are learning in a fun and relaxed way. Sunday Sessions take place at least once per block and can take a variety of forms, such as an interactive lecture or workshop about various topics, as well as other activities, like watching a movie, playing games or listening to music related to the language you are learning. You can find out more about past and future Sunday Sessions here.

When is your next Sunday session?

You can find all scheduled Sunday Sessions on this page. Nothing scheduled? Check again in a few weeks!

Payment

What are your prices?

Prices vary between languages and depend on how many students are in class. Check the course page to find the corresponding course fee. Courses that are ‘on request’ have a fee for private classes, please contact us about these courses.

Can I pay in instalments?

Yes you can! Pay in two installments by transferring two equal amounts via bank transfer. The first instalment upon receiving the invoice, the other a month later.

Did you receive my payment?

We send a thank you note after registering your payment. If you pay via iDeal this note is sent immediately. If you pay via bank transfer this might take a bit longer. Didn’t receive one after 4 weeks or got a reminder for the payment? Something might have gone wrong. Let us know!

Can I get a discount?

Maybe yes! There are various ways to get a discount. We offer u-pas discount for u-pas cardholders and referral discount when you referred someone to take classes with us.

Cancellation

Can I cancel my application?

When you apply via our website, you are not yet formally enrolled in a course, which means you can cancel your application at no cost. After you have been placed in a group and we have confirmed your application, you are formally enrolled in the course. Please read our T&C about cancellation period and costs.

How do I cancel my application?

Please send us an email to cancel your participation! 

I can’t come to class, what do I do?

That’s a pity! Please inform your teacher timely, either via mail, phone or message. Your teacher will let you know what material was covered in class and what the homework for the next week is. You may always contact your teacher with questions about the material covered.

Corona update. If you cannot attend a lesson in the classroom because you have symptoms of a cold, you can still attend online: let your teacher know no later than two hours before the lesson and she will send you a link to a video chat through which you may join the lesson.

Can I get a refund for missing classes?

After the cancellation period (stated in our T&C) no refunds are given for classes that you are unable to attend. Depending on availability, you may be offered to attend a similar class with another group to make up for the missed class.

Contact

Taalcentrum Kookoovaja

Podium Oost
Oudwijkerdwarsstraat 148
3581LJ Utrecht
Doelenhuis
Doelenstraat 18C
3512XJ Utrecht
info@kookoovaja.nl
+31 (0) 6 448 36 442

Contact Kookoovaja about courses and events here

  • Just leave us a message below! We care about your privacy. Read about it in our privacy policy
  • Please write your question or remarks here. You may mention your level and background in language learning if you have a question about placement.